Return and Exchange Policy
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We advise that you review your orders very carefully. Contact our chat support on Facebook or email us at fleekphilippines@gmail.com for any questions prior to ordering. We advised taking videos of your received order for the first time to check the items are working.
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Only defective products purchased from the Fleek online shops can be returned or exchanged within 7 days from the Product’s delivery date to the customer. For Shopee, Lazada, and Tiktok, they comes with their return policy so we advised checking it before placing the order.
- If you believe that your product is defective, please contact us immediately via email or Facebook messenger with attached videos/photos of the defective items.
Facebook: Fleek Philippines
- If we determine, at our sole discretion, that the purchased Product is defective, you will be eligible to exchange your Product. We reserve the right to test your allegedly defective Product/s.
- If the Product is deemed by our Technical Support NOT to be defective, our standard product warranty will apply. Shipping fees shall be shouldered by the customer.
- If the condition of the product is misrepresented by the customer, Fleek’s standard product warranty guidelines will apply. FLEEK may impose corresponding fees.